Total Point ER FAQs

When looking for emergency medical care, you may have questions you need urgent answers to. And while our doctors and paramedics are available to answer all your queries, here are a few frequently asked questions from our patients that can help you get a prior understanding of our services and facilities.
Total Point ER is a 24/7 facility and offers emergency solutions for your healthcare needs. You may have a primary care doctor of your own but if they aren’t available, or if you are stranded in an unavoidable but urgent medical situation, you can visit us without booking an appointment and get the consultancy and diagnosis required.
If you’ve been through an accident, you can visit our trauma and injury care unit and get urgent attention from our doctors who may advise you on tests or long-term checkup routines. We have our onsite radiology unit where we can scan you for any bone fractures, and our laboratory is there to test for any infections or internal bleeding.

Yes, at Total Point you can bring any family member and we’ll be there to provide them the best medical attention. Whether it’s adults or children, our staff and doctors are readily available to treat them with exceptional quality care.

In case of any major condition, our doctors can consult emergency hospital visits to patients if the proper solution isn’t available at our facility. At Total Point ER, we offer you multiple solutions to transfer you to a nearby hospital or the one of your choice so you can get the right kind of care without delay.

A freestanding emergency room is operationally different from a hospital emergency room which is actually attached to a hospital.

Essentially, Total Point ER operates 24/7 and promises and provides exactly same level of service and quality care in all emergency situations, just like a hospital’s Emergency Room.

Freestanding ERs function autonomously; they are commonly positioned in nearby neighborhoods; offer flexible payment mechanisms and have much shorter waiting times than your conventional hospital ERs.

Total Point ER honors all major private insurance plans like Aetna, Blue Cross/Blue Shield, United Healthcare, Humana, etc.

We also work on a cash fee schedule with those patients who do not have insurance, to help them cover their medical visit to the ER.

Senate Bill 425, passed by the Texas Legislature during the 84th Regular Session, requires all FECs to post notice of the following:

  • This is a Freestanding Emergency Medical Care Facility
  • This facility charges rates comparable to a hospital Emergency Room and may charge a facility fee
  • This facility or physician providing medical care at this facility may not be a participating provider in your Health Benefit Plan provider network
  • A physician providing medical care at this facility may bill separately from the facility for the medical care provided to you
  • We are a participating provider with Multiplan and PHCS which provides in-network claims processing for hundreds of different insurance plans. If we are not in-network with your particular health plan, Federal law requires insurance companies to process your ER visit at the in-network benefit level.
  • We are not yet recognized by Medicare, Medicaid, or Tricare. If you would like to assist us in being able to accept these insurance plans, please contact your legislators.
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